Technology & Innovation


Maria Donato

Artificial Intelligence has many known uses and benefits for several industries. The restaurant industry is one of these industries in which AI can be extremely useful.

One of the main goals of restaurants is to meet or exceed their customers’ expectations. However, in such a competitive industry where so many other players are attempting the same, it may be hard to accomplish.

This is where AI can easily come to the rescue here and solidify the connection between a restaurant and its customers, not to mention increase the efficiency of these establishments in more than one areas.

Here’s how AI can be beneficial:

Voice ordering

Introducing voice ordering through an on-site kiosk or through an app can increase your customers’ engagement and reduce the staff you have assigned to customer service. This way you can allocate more staff to the kitchen in order to expedite the orders faster and improve customer experience.

Smart kiosks

Customers value a personalized experience. They demand it, actually. Walking into a coffee shop and having the server know your favorite drink without having to order it, is the dream.

And if you think this will be lost once AI enters the picture, worry not, because it won’t.

Smart kiosks will work in such a way that through facial recognition, they will be able to recognize the customer preparing to place the order and will suggest the client’s usual order.

Delivery optimization

By calculating the best routes for delivery, AI can speed up delivery times and cut down on delivery costs. It can also ensure a constant line of communication between the customers and its order, or more specifically, with the person delivering the food.

To go even further than this, in the future food will start being delivered by drones following the launch of Google Wing’s drone home delivery service.

Inventory management

AI can help predict both busier and slower nights and as such allows for proper preparation in terms of food and inventory. It will significantly reduce food wastes and prevent inventory shortages.

Overall restaurant management

Artificial Intelligence allows, not only for the management of inventory but also for the management of daily restaurant operations. For example, by predicting peaks and drops in reservations or sales, it can facilitate and optimize staff management. It can also facilitate the management of reservations, vendors and bills.

AI has the power to increase restaurants’ efficiencies across all its operations. Also, and more importantly, it gives restaurants the ability to compete in a crowded industry and gain customers’ loyalty. 


Leave a Comment:

Your email address will not be published. Required fields are marked *